The challenge
Each of Lakeview's five locations ran its own booking process — two used a scheduling app, three took requests by phone. Patients couldn't tell which office was closest or see real availability, and front-desk staff spent hours a day just confirming appointments.
What we built
We designed a single, calm, trustworthy site with a location-aware booking flow: patients pick a service, see the nearest office with real openings, and confirm in under two minutes. Staff manage every location from one dashboard.
- Unified booking flow across all five locations
- Location finder with real-time availability
- New patient intake forms completed before the visit
- Local SEO overhaul so each office ranks in its own neighborhood
0%
Fewer scheduling calls
0%
Bookings made online
0
Locations, one system
The result
Online bookings now make up the majority of new appointments, front-desk call volume dropped by a third, and each location shows up in local search results for its own neighborhood instead of competing with the others.
"They actually explained things in plain English. Our booking site just works now, across every office."